Welcome to Solutions by Maverick

Professional Insurance Claims Solutions

About Us

Maverick

noun

1. an unorthodox or independent-minded person.

90+ Years of Experience

Greetings Clients and Esteemed Colleagues,


My name is Mark Chastain. I am a licensed Public Insurance Adjuster focused on advocating for insureds with their claims. With a very high success rate in appraisals and a combined 90+ years of claims experience between our team members, we're committed to delivering solid results.

Our goal is and always will be to be a value-add company, not a cash-grab company like some in the industry.

Our Services

Appraisal

This process is your best step to getting a claim settled and taken out of the hands of an adjuster and into the hands of a professional. Let us get your claim settled quickly through this process.

Solutions By Maverick was able to add significant value to 100% of the claims we assisted with in 2024. With our background and years of appraisal experience, we have a strategic process that has increased our success rate.

Depending on the insurance carrier, this process could take some time. I have settled some claims in as little as a few weeks, but some carriers, and their preferred appraisers are not so quick to respond and participate. The average time to settle, and to set realistic expectations, we try to settle the claim within 2 months.

The appraisal cost will be $1,500 minimum. This minimum equates to 6 hours at $250 per hour. A 50% retainer fee is due as soon as the insured party signs the agreement. The remaining 50% is due as soon as there is a signed award, and the appraisal panel has settled. Typical residential wind/hail claims do not often exceed the minimum of $1,500.

Supplementing

We can take over any claim and represent on your behalf to write a supplemental estimate and negotiate with the carrier. Leaving more time for your team to keep selling jobs and less stress in dealing with the carrier.

Insurance carriers can sometimes be a headache to deal with. The typical delay, deny, and defend tactics they use can take up a lot of your company's time. We are experienced in writing legitimate estimates that carriers cannot argue. As a licensed adjuster, I understand the policy, building codes, contracting, and how to negotiate a claim.

We will invoice for 10% of any value we add to the claim. A minimum of $200 will be applied to any claim we assist. As there is never a guarantee that the carrier will comply, we must charge a minimum for our time and efforts.

Estimating

We are happy to help with any estimate for any type of loss. We write all the estimates in Xactimate, and we are certified to do so. We ensure that your estimate is professional and includes all necessary line items to achieve maximum profit margins.

Some estimates can be very confusing and complex. Additionally, insurance carriers expect an itemized and detailed estimate. This can take up a lot of your company's time and lead to frustration. We write all the estimates in Xactimate, and we are certified to do so. We offer professional estimates with all your company's info already included.

The typical turnaround time for any type of loss is 48 hours. Average wind/hail, residential claims often take less time.

The fee for estimating any type of loss is $150 per hour. Wind/Hail claim estimates will have a minimum fee of $300/2 hours, and water/fire loss estimates will have a minimum fee of $600/4 hours. Be advised that our fee for large loss and multi-unit claims will be negotiated on a case-by-case basis.

Advocating/Consulting

We can serve as an advocate/consultant on any type of claim. However, large loss claims are where this service would be best applied. As a consultant I can operate on your behalf to negotiate a claim. This service provides and may be limited to the following: Meeting adjusters, reviewing documentation/communications, reviewing estimates, reviewing policy, negotiations with insurance carriers, writing strategic letters from the insured party.

With our background in claims inspections and negotiating settlements, we can help your company achieve success with insurance carriers. Some claims may feel overwhelming or intimidating.

This service provides and may be limited to the following: Meeting adjusters, reviewing documentation/communications, reviewing estimates, reviewing policy, negotiations with carriers, writing strategic letters from the insured party.

Our company can also assist with helping to create a claims division within your already existing construction company. Many contracting companies have the skill and reputation for building homes/commercial buildings. Or amazing crews for many trades but lack the knowledge or background to navigate a claim and understand policy language. We offer time-sensitive consulting contracts to review your company's operations and help develop an internal claims division.

The fee for acting as a consultant will be negotiated on a case-by-case basis. The minimum fee will be negotiated on a case-by-case basis.

Submit a Claim

Drag and drop files here or click to upload

Success Stories

★★★★★

John Peters Roofing

"As a roofing contractor, I've seen how critical it is to have the right public adjuster on your side during an insurance claim. Solutions By Maverick stands out for their professionalism and commitment to getting results. Their ability to advocate for homeowners and navigate complex claims is second to none. What really sets them apart is their perfect track record—they've never lost an appraisal for us. That kind of success speaks to their expertise, attention to detail, and determination to fight for their clients."

John Peters
Indianapolis, Indiana
January 2025
★★★★★

OpenBox Roofing

"I have been working with Mark for over 2 years now and it's been a great partnership. We use Mark when insurance companies do not want to cooperate and his success rate is phenomenal. He is always responsive and very professional. Mark is the man if you are looking for someone to help you get to a resolution with the insurance companies."

Tom Sovich
Owner - Indianapolis, Indiana
January 2025
★★★★★

State Farm Claim Resolution

"Mark did a great job for my family. State Farm only wanted to pay to replace about 40% of my roof when nearly everyone else in my subdivision was getting a whole new roof because of hail damage. I had State Farm come out a second time, and they still were only going to pay for 40%. I then hired Mark as an independent appraiser, and State Farm had to hire one also. Then they both go on the roof and what they decide goes. When Mark was done, State Farm is now paying for 100% of my roof. It was about $14,000 difference."

Scott Milner
Pittsboro, Indiana
January 2025

Contact Us

Get in Touch

Mark Chastain

1675 Lincoln Hill Rd,

Martinsville IN, 46151

Phone: 765-318-3272

Email: mark@solutionsbymaverick.com